Cancellations & returns
If something isn't right, we fix it. Here's how it works.
Bottom line: If we sent the wrong product, it arrived damaged, or it's defective — we replace or refund at no cost to you. Industrial equipment isn't returnable for buyer's-remorse reasons, but we'll always work with you on genuine issues.
Order cancellation
Before shipment: Cancel anytime via your account → My orders, or email [email protected]. Full refund within 7–10 business days.
After shipment: Cancellation isn't possible once dispatched. You can refuse delivery or use the return process below.
7-day return window
You can return most products within 7 days of delivery if they're:
- Unused, in original condition and packaging
- Complete with all accessories and documentation
- Not damaged or altered post-delivery
Not returnable
Custom-built equipment, installed/commissioned machinery, products marked "non-returnable" on the listing, items with tampered packaging.
How to return
- Email [email protected] with your order number and reason.
- We confirm return authorization within 24 hours.
- We arrange pickup or share return shipping details.
- Refund processed within 7–10 business days after inspection.
Damaged or wrong item?
Contact us within 7 days of delivery with photos. We replace at no cost.